Introduction
Orqit Technologies Private Limited is committed to protecting your privacy and ensuring the security of your information.
This Privacy Policy explains how we collect, use, disclose, process, and protect personal information when you use our websites, applications, products, and services, including Orqit's Ticket Management, Asset Management, Project Management, Attendance Management, User Management, and related business automation services (collectively referred to as the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Scope
This Privacy Policy applies to:
- Visitors of our website
- Trial users
- Customers and subscribers
- Employees and representatives of our customers
- Business partners
- Event attendees
- Individuals contacting us through our website, email, or support channels
This policy does not apply to third-party websites, applications, or services linked from our platform.
Information we collect
Information you provide
We may collect:
- Full name
- Business email address
- Phone number
- Company name
- Job title
- Billing information
- Support requests
- Feedback and survey responses
Information generated within the platform
Depending on the modules used by your organization, we may collect:
Ticket Management
- Ticket details
- Comments
- Attachments
- Service requests
- Incident records
Asset Management
- Asset details
- Device information
- Asset assignments
- Software inventory
- Asset lifecycle information
Attendance Management
- Attendance records
- Check-in and check-out times
- Leave requests
- Shift information
Project Management
- Tasks
- Projects
- Milestones
- Team assignments
- Activity logs
User Management
- User profiles
- Role assignments
- Access permissions
- Authentication records
Automatically collected information
We may automatically collect:
- IP address
- Browser information
- Device information
- Operating system
- Login timestamps
- Usage statistics
- Error logs
- Performance metrics
How we use information
We use collected information to:
- Provide and maintain our Services
- Create and manage accounts
- Authenticate users
- Process subscriptions and payments
- Deliver customer support
- Improve product performance
- Monitor system security
- Detect fraud and abuse
- Comply with legal obligations
- Communicate product updates and service notices
Customer data ownership
All customer-generated data remains the property of the customer. Orqit acts solely as a service provider and processor of customer data.
We do not sell, rent, or claim ownership of customer information stored within the platform.
Data sharing and disclosure
We may share information only with:
Service providers
Trusted vendors assisting with:
- Cloud hosting
- Email delivery
- Analytics
- Payment processing
- Customer support
Legal requirements
We may disclose information when required by:
- Applicable laws
- Court orders
- Government authorities
- Regulatory agencies
Business transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.
Data security
We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Access controls
- Role-based permissions
- Audit logging
- Regular security reviews
- Backup and recovery procedures
While we strive to protect your information, no method of transmission or storage is 100% secure.
Data retention
We retain information:
- For the duration of your subscription
- As required by law
- As necessary to resolve disputes
- For legitimate business purposes
Customers may request deletion of their data upon termination of services, subject to applicable legal requirements.
Cookies and tracking technologies
We use cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Improve user experience
- Analyze website performance
Users may manage cookie preferences through browser settings.
Children's privacy
Our Services are intended for business use and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.
International data transfers
Customer information may be processed and stored in data centers located in various countries where our service providers operate.
Where applicable, we implement appropriate safeguards to protect transferred information.
Your rights
Depending on applicable laws, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
Requests may be submitted using the contact information below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through our website, application, or email notifications. The latest version will always be available on our website.
Contact us
For privacy-related inquiries, requests, or concerns, please contact:
If you believe your privacy rights have been violated, please contact us and we will investigate the matter promptly.