End-to-end flow
Deflect reset/unlock tickets with governed SSPR.
Use Case
Password resets that do not need a human
Design self-service recovery so the desk only sees exceptions—not every forgotten password.
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1
Trigger A business event starts the journey.
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2
Govern Approvals, policy, or verification apply.
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3
Fulfill Teams complete work with system of record updates.
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4
Measure Track KPIs like MTTR, deflection, or compliance %.
Overview
This use case shows how Orqit Identity SSPR and lock-screen APIs reduce password ticket volume.
Modules involved
- /products/identity
- /features/self-service-password-reset
Audience
Who this is for
- IT leaders
- Service desk
- Ops teams
Challenges
Problems we address
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Broken process Manual steps create delay and audit risk.
Context
How Orqit approaches this
Measure unlock volume, enable SSPR, connect directories, and route only failures to agents—with audit trails intact.
Capabilities
Platform capabilities
Cut unlock tickets with SSPR and lock-screen recovery paths.
Multi-module
Combines the right Orqit products for the job.
FAQ
Common questions
Can this be automated?
Many steps can use Workflow Automation and integrations—design during implementation.
Next step
Ready to modernize IT operations?
Launch a pilot workspace or book a walkthrough — with estimated seat savings versus legacy suites, plus 24/7 support.
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