End-to-end flow
Structured employee requests with approvals.
Use Case
Catalog-driven service that scales
Replace free-form tickets for known asks with guided items and clear fulfillment ownership.
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1
Trigger A business event starts the journey.
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2
Govern Approvals, policy, or verification apply.
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3
Fulfill Teams complete work with system of record updates.
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4
Measure Track KPIs like MTTR, deflection, or compliance %.
Overview
Service catalog use case shows how Orqit turns recurring demand into governed request types.
Modules involved
- /products/self-service-catalog
- /features/approvals
Audience
Who this is for
- IT leaders
- Service desk
- Ops teams
Challenges
Problems we address
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Broken process Manual steps create delay and audit risk.
Context
How Orqit approaches this
Publish items, route approvals, fulfill with automation or teams, and report on demand without drowning the desk.
Capabilities
Platform capabilities
Structured requests and approvals employees complete end-to-end.
Multi-module
Combines the right Orqit products for the job.
FAQ
Common questions
Can this be automated?
Many steps can use Workflow Automation and integrations—design during implementation.
Next step
Ready to modernize IT operations?
Launch a pilot workspace or book a walkthrough — with estimated seat savings versus legacy suites, plus 24/7 support.
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