Business service catalogs
Offer HR and business services with structured forms.
Enterprise Service Management
ESM without a second platform tax
Shared catalog, approvals, and SLA discipline for departments that need service ops—not a watered-down ITSM clone.
- Business service catalogs
- Approvals
- Shared services model
Overview
Enterprise Service Management in Orqit reuses the same service spine for non-IT teams while keeping tenant isolation and audit trails.
Audience
Who this is for
- HR operations
- Shared services leaders
- Business operations
Challenges
Problems we address
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Email-driven HR/business requests Approvals and status hide in inboxes.
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Shadow tools Each department invents its own tracker.
Context
How Orqit approaches this
HR onboarding, facilities work orders, and procurement asks can share intake and reporting patterns with IT—without forcing every department into a ticket queue designed only for incidents.
Capabilities
Platform capabilities
Extend service patterns beyond IT to HR, facilities, and business teams.
Approvals
Accountable decision trails.
Shared services model
One platform spine with ITSM and ESM patterns.
Workflow
How it works in practice
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1
Publish
Service owners define catalog items.
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2
Request & approve
Employees submit; managers approve.
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3
Fulfill
Teams deliver and close with history.
Details
In depth
FAQ
Common questions
Is ESM the same as ITSM?
ESM reuses service management patterns for non-IT services. ITSM remains the IT service desk core.
Do you have full facilities management?
No. Facilities-style requests can be modeled as services/categories. Orqit is not a CAFM/IWMS suite.
How does this relate to the Self Service Catalog?
Catalog/SRM experiences are the intake layer; ESM focuses on business-service coverage beyond IT.
Next step
Ready to modernize IT operations?
Launch a pilot workspace or book a walkthrough — with estimated seat savings versus legacy suites, plus 24/7 support.
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